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Old 21-03-2007, 03:20 PM
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Join Date: Nov 2004
Location: UK
Age: 32
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Error 913/"ON HOLD" cure for PSOBB

As posted on the PSOBB forums by myself:

I went through so much crap to get this so someone better make use of it!

Okay, first of all visit http://sega-en.custhelp.com/

Click the "login" tab

Click the "Create a new account" tab

Once you have set up an account, make sure you are logged in!

Click on the answer titled "How can I contact SEGA support?"

Click the "Ask a Question tab"

Under the "Product" Drop down menu select PC, then in the sub-drop down that appears select PSOBB.

Under the "Category" tab select "Billing".

In the subject field enter "Error 913"

State your playsega account username and password.

State that you are unable to login due to a billing issue and that you need your subscription CANCELLED.

In a day, you should recieve a reply or an email confirming that someone on SEGAs side has cancelled your subscription!

Now, login to playsega.

Click on the "New subscription" tab INSTEAD of resuming your current subscription (which will just continue your problem).

Re-enter all the details you are told to including card details.

Once this is completed and your NEW and not continued subsciption is enabled you will be able to play again.


Q. I don't want a NEW subscription! I worked for my old character! What now?

A. No no no, your character is tied to your login and playsega account not the active subscription itself. With a new subscription instead of a resumed one, as long as it is on the same playsega account as your old character, your character data will survive.

- end -

Sticky please!
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